Shipping and Delivery
Our Location & Origin
DecalsHouse operates on a .co.uk domain to provide a localized shopping experience for our UK customers, alongside localized options for our international shoppers. All our stickers and decals are designed, manufactured, and dispatched from our production studio in Lithuania (EU), operated by MB Stickest (Registration: 306055280).
1. Handling & Cut-off Times
To ensure your order is processed quickly, we follow a strict fulfillment schedule:
- Order Cut-off Time: 1:00 PM (GMT+02:00) Eastern European Standard Time (Vilnius).
- Handling Time: 0–1 business days.
- Operational Days: Monday – Saturday.
2. Estimated Delivery (Transit) Times
We ship to all destinations via Priority International Mail from Lithuania. Transit times are calculated in business days (Monday–Sunday).
| Destination | Transit Time | Total Delivery Time (Handling + Transit) |
|---|---|---|
| United Kingdom | 2–4 business days | 2–5 business days |
| Europe (EU) & Norway | 2–4 business days | 2–5 business days |
| United States | 5–9 business days | 5–10 business days |
| Rest of the World | 5–9 business days | 5–10 business days |
3. Shipping Rates
Shipping fees are applied as a flat rate in your local currency based on your delivery region:
| Shipping Region | Standard Shipping (Flat Rate) | Tracked Delivery (Flat Rate) |
|---|---|---|
| United Kingdom | £3.00 | £6.00 |
| Europe (EU) & Norway | €3.50 | €7.00 |
| United States | $4.00 | $8.00 |
| Rest of the World | $4.00 | $8.00 |
4. Shipping Method & Carriers
We use Lietuvos paštas (Lithuania Post) for all international fulfillment.
For all Tracked Delivery orders, a unique tracking number provided by Lietuvos paštas will be emailed to you as soon as the parcel leaves our studio, allowing you to follow its progress online.
Delivery Guarantee: We stand behind our service. If your order does not arrive within the estimated delivery window (8 days for UK/EU/Norway or 15 days for International), please contact us at support@decalshouse.co.uk and we will resolve the issue by providing a replacement or a full refund.
5. Customs, VAT & Import Taxes
DecalsHouse is a Lithuania-based business. For transparency regarding international shipping:
- EU Customers: No customs duties or import taxes apply (shipped within the EU).
- UK & Non-EU Customers: Orders are shipped DDU (Delivered Duty Unpaid). The customer is responsible for any local import VAT or customs fees applied by their country's authorities. For UK orders under £135, local VAT or a postal handling fee may be collected by the courier upon delivery.
- United States & Rest of the World Customers: Orders are shipped DDU (Delivered Duty Unpaid). The customer is responsible for any local import customs fees or taxes applied by their country's authorities if applicable.
6. Contact Information
For questions regarding your delivery status, please contact us:
- Email: support@decalshouse.co.uk
- Registered Address: Stadiono g. 7-3, 85374 Akmenė, Lithuania.